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Customer Reviews

BALDWIN_REVIEW_5STARS-01

From the families we serve

  • review rating 5  Thank you both Mr. Victor Lopez and Millie at Baldwin Funeral Home for your profesionalism, respect and assistance during the transition of our mourning. I recommend Badwin Brothers Funeral Home, outstanding personnel, easy access to location, nice set up and affordable prices.

    thumb tomasa J

    review rating 5  Randy is a true professional. Fairest price in cremation no up sale a great guy.

    thumb Flatout7 .

    review rating 5  We attended a luncheon seminar with Karen Shirley. She was so knowledgeable and personable we immediately decided to setup a 1:1 with her to gain more knowledge about what Baldwin Brothers offers. We met today with Karen and she put us at ease with her upbeat and kind personality. She made what could have been a highly stressful decision making process a pleasure. Any questions we had, she immediately found the answers . She is transparent about all the costs. We came away glad that we made some tough decisions that will ensure things will be smooth for our family and our wishes will be met.

    thumb Betty Bachand

    review rating 5  Thank you Jeff Wilson for your patience with my group. I would definitely recommend your company to other people. Between the secretary and Jeff Wilson my family had a hard time putting the obituary together due to the lost of our daughter. This company had so much compassion. They filled my Urn and some necklaces for us. We're grateful for that. They were not upset that we didn't use any of their Urns since we are not burying my daughter at this time. Jeff made it so easy for us to get the obituary just right. They send you an email to you to look over and made sure the final version is just right.I also like the idea that people can add photos to the obituary. I also like the idea that they look over the messages beforehand from other people to make sure nothing bad is written on the wall. Again our thanks to all who works there.

    thumb Eleanor Kulas

    review rating 5  The staff here was great. Millie was awesome, she was empathetic and was there every step of the way in our time of need. If get the chance will use them again.

    thumb Maria M

    review rating 5  Unfortunately we have had to bury two of our loved ones in the last 6 months and the first was a Dignity Funeral home, and the second was with Baldwin Brothers, so we have some perspective we can share. Baldwin Brothers was much cheaper and the service was just as courteous, prompt, and professional. They lacked some of the premium "included" benefits you got at Dignity (like a memory website, signature book, etc) but we found the Baldwin Brothers funeral to be all around a much better value and didn't miss any of the extras we were paying tons more for. You won't walk away saying "wow we spent a lot more than we needed on that"... which was basically how we felt after our first funeral with Dignity. Great value for the service you get... highly recommended.

    thumb Michael Gieseking

    review rating 5  I received a invitation to a luncheon which was sponsored by Baldwin Brothers. Lisa Cook was the host of the event, and it was a relaxed, no pressure informational lunch about what Baldwin has to offer. Their cremation service was an impressive package for the price. Lisa was kind and informative during the entire process, and we never felt pressured to buy anything. Baldwin Brothers is a honest company to do business with, and I highly recommend using them. Oh, and when you sign an agreement, your price is locked in to protect you from future price increases.

    thumb James Walden

    review rating 4  My husband and I attended a presentation by Tina Fiarino Whited explaining the benefits of pre-planning our funeral arrangements. We had been thinking about cremation as our choice for awhile but knew after listening and talking with Tina that Baldwin Brothers was the right choice for us. Thank You Tina. Robert & Dorothy Spottiswood

    thumb Dorothy Spottiswood

    review rating 5  I recently went to a Baldwin Brothers seminar just to get an idea of what to expect when "my time comes." What I got was someone who is understanding, compassionate, and experienced about the importance of making arrangements for "end of life." It had not even occurred to me until that seminar what a burden this could leave on the surviving and grieving family. I did attend several similar seminars and have to say that Tina Whited did not pressure me into signing up at all but what she did emphasize is the importance of planning and to think about how I'd feel if this decision were left to me at my most vulnerable time. It's pretty challenging to make decisions when you are emotionally distraught. There are no sales pressures or anything the like. I made the choices I thought were right for my family and am grateful knowing that Tina guided me through this process and it will all be taken care of long before it is needed. I cannot thank Tina enough for her help, knowledge, and professionalism.

    thumb Kati garrett

    review rating 5  We met with Cameron O’Dell in our home, which was very comforting. Cameron was extremely knowledgeable of all the plans available to us (and there are many to choose from) and helped guide us in making the correct decision for us. We will definitely be referring them to our friends.

    thumb Lynn Fortin

    review rating 5  I met with Laura Griffith who arrived on time and had all relevant materials with her. She is personable and professional and we conducted our business within a reasonable amount of time with all questions answered. I am comfortable with recommending this business to my fiends and family

    thumb A Google User

    review rating 5  They were great in my pre-planning my funeral arrangement. They are very compassionate in my decision and in their pricing.

    thumb Jay Mikan
  • review rating 5  They're the best at offering a bargain basement experience. You can have your loved one's memorial service at a Baldwin Brothers store front location in a mini mall or maybe rent a room down at the firehouse, either way it's going to be the same experience. No, maybe the firehouse will have more coffee selections. If you choose Baldwin Brothers I hope you like decaffeinated breakfast blend. Or water. From the water fountain.

    thumb Andrew Bell

    review rating 5  My husband and I were completely satisfied with Baldwin Brothers choices for cremation and the price. We loved that we could finance the price at no interest for 3 years. Lisa was the person who walked us through the process and we can't give her enough praise for her knowledge and personal care throughout the process.

    thumb Pamela Smith

    review rating 5  Lisa Cook was excellent, careful, and caring in her advice and help with planning. We appreciate it so much.

    thumb Cathy Ardito

    review rating 5  Cory Allen, funeral director, was wonderful and and walked me through all that needed to be done and offered up suggestions. He gladly handled last-minute changes. The administrator, Vikki Harris, was excellent and very sensitive and caring. We had prepaid our funeral expenses through Baldwin Brothers so Cory and Vikki made the process much easier.

    thumb Marie Turner

    review rating 5  Tina came to my home to plan my husband's plan when he passes to Heaven. She was so kind and helped me through the process. I'm thankful for her expertise and how she explained everything to me. She is a true gem. I had previously attended one of your seminars and knew Baldwin Brothers would be my choice.

    thumb Sherry Spencer

    review rating 5  We contacted Baldwin Brothers, Apopka after the sad death of a close friend.I spoke to Andy and he was very helpful and compassionate. He answered all of my questions and explained to me things that I hadn't thought of. He was so kind and sat with me for a long time talking about our loved one. I would highly recommend Baldwin Brothers for an affordable way to say goodbye to a loved one. We would not hesitate to use them again in the future. We are planning on using them for our own last wishes. Having been in the sad situation in the past with a large national company we were expecting the same type of experience....all business and lukewarm concern. Not so here. Thank you Andy for being such a good listener to both myself and my husband. Thank you for respecting those who have passed away. You made a sad ,difficult task bearable. P.S. Not that it would have crossed my mind to think of it but.....I was given bottled water and tissues!

    thumb Fran Stivers

    review rating 5  The staff at Baldwin Brothers (Apopka) is outstanding. The Office Administrator, Kelly is an absolute Blessing. She helped me through a very difficult time and is so professional yet a sweet and kind person. I would give them a 10 Golden Star Review if possible. Thank you Kelly for all you have helped me with as well as all you continue to do. You are a True Asset at Baldwin Brothers Apopka.

    thumb Lisa Cassidy

    review rating 5  Lisa Cook was very knowledgeable in helping us to make our final arrangements. No heavy handed pressure - just useful info that allowed us to make our choices. She actually made the process fun. We're now comfortable with our decisions and the reasonable final cost.

    thumb Eric Vath

    review rating 5  Thank you to Baldwin Brothers and Sandra Donihue for an informational and professional experience in our end of life planning. Sandra made it much easier than we had anticipated!

    thumb Demacian Kat

    review rating 5  I agree completely with all the positive reviews about Tina Whited. I researched other providers, and my advice is: don't waste your time shopping around. Call Tina Whited at Baldwin Brothers. She offers excellent service at a reasonable price.

    thumb Warren Brunton

    review rating 5  I have used affordable cremations for three of my family members. I also brought my dear friend's husband there when she passed away. So to date, I have used their services a total of 4 times. I would recommend them to anyone. Next time someone in my family passes, including myself, I will use Affordable Cremations. They are attentive, respectful, professional, efficient, friendly, dignified, and affordable.

    thumb Kyle MacKeigan

    review rating 5  Randy Stuart and his associates were exceptional and I highly recommend them and their services. Randy could not have been more accommodating to me and my family during this difficult time. His compassion, understanding and willingness to assist us throughout the cremation process was so appreciated. His guidance on attending to notifications was very helpful and complete as well; and, again, much appreciated. His support staff was exemplary and showed the same caring and compassion that Randy has. Definitely deserving of five stars.

    thumb Stephen Fairbanks
  • review rating 5  Excellent experience from presentation through contract completion. Sandra Donihue was very professional dealing with a sensitive subject in a very straightforward manner. Her focus was consistently on what services we needed without any upsell pressures. We highly recommend both Sandra and Baldwin Brothers.

    thumb constance haynie

    review rating 5  Both of my parents passed away over the last 2 years and Richard “Dick” Cuddy was very helpful, caring and efficient...He went over and above his duties when he called the cemetery in our hometown to help arrange services for us...he knew all the right questions to ask and made it easier on my brother and I during a very difficult time....I’d highly recommend him!

    thumb Todd Iwanicki

    review rating 5  Sandra assisted me in the process of pre-planning for my parents' funerals. While this is certainly not an easy topic to discuss, Sandra made it painless. She addressed everything with ease, was not pushy, and was very informative. I highly recommend her!

    thumb Lyn Gildon

    review rating 5  Baldwin Brothers Cremation Service was recommenced to my husband and I two years ago by a friend. I must confess I wish we had made the arrangements then. As in most things, the price has increased. We decided to go to the luncheon at Norwoods recently. The session was very informative and Sandra answered every question that was asked. The best part is....no pressure to buy. Sandra called a few days later to follow up as she said she would. We scheduled an appointment and bought the package that was best for us. The best part was the balance after the down payment is spread over 24 months interest free. As a post script, the friends that recommended the package had to make use of it in March and everything went as smoothly as Sandra said it would. I would recommend taking advantage of the services sooner rather than later. Thanks Sandra Donihue.

    thumb MaryAnn Barry

    review rating 5  Gina P Whitehead was an exceptional representative of your establishment. Wefoundher to most helpful explaining our plan to us. We felt the price was reasonable and are very happy to have our plans in place. Thank you Gina

    thumb Eileen Cassidy

    review rating 5  I recently met with Baldwin Brothers planning counselor, Tina Whited to discuss my final arrangements. Tina was not only engaging and warm, she was very professional. She took the time to answer all of my questions. I couldn’t have asked for a more engaging and throughly knowledgeable representative. Tina made me feel as though I was her most important customer. I am so appreciative of her expertise.

    thumb Susan Pedine

    review rating 5  I meet with Suzanne yesterday concerning my wishes for when I pass. She showed me several options. My family will not have to make the decision. Suzanne was informative in answering my questions. I'm pleased with her service.

    thumb Betty Richmond

    review rating 5  Shelly O'Dell with Baldwin Brothers was absolutely the best. She came to the house and sat down with me during my most trying time and walked me through everything and helped out with any and all questions that I had. I couldn't have done any of this without her help. Thank you Shelly.

    thumb Donna Geising

    review rating 5  Sandra Donihue is a treasure. I had already been familiar with the kind of plans they offered, but she was able to explain the details impeccably. She answered every question and gave examples of additional situations I could relate to. I invited a friend of mine to our appointment and he is also buying a plan. I'm impressed with the variety and levels of service offered; there is something to fit everyone's budget and taste! Not only did I purchase a plan, but I would recommend this company to everyone.

    thumb Peggy Palmer

    review rating 5  I had a very unfortunate situation pertaining to my mother’s ashes, and Gladys Martinez was beyond helpful. This business is very reputable and honest and if the unfortunate circumstances arise where someone would need services from here I highly recommend. Thank you Gladys for your help in this very stressful time

    thumb Denis Laren

    review rating 5  Lisa was professional and yet pleasant at the same time. All questions were answered to our satisfaction and our decision to use the services offered by Lisa is a testament to her work. We not only feel like we were treated with the utmost respect, but we feel like we made a friend in the process.

    thumb Sandy Ausbrooks

    review rating 5  My neighbors did all the research on the various choices in this area and recommended Baldwin Brothers to me. I made a appointment to attend a luncheon. Karen Shirley made a very informational presentation at the luncheon, and I made an appointment for the next day. Karen was wonderful in answering all my questions and getting the paperwork done efficiently. I am very happy with my choice, and I would recommend seeing Karen Shirley to everyone! I know my niece is going to be happy that I have taken the time to set up my arrangements.

    thumb Nancy Brickley
  • review rating 5  Excellent experience working with the Baldwin Team!

    thumb Jerry Pullins

    review rating 5  My first experience with a death in my immediate family was 4 1/2 years ago. My loving Wife died of cancer after battling for over 30 years. The family came together to help me with the arrangements an we were assisted by Randy Stewart from Affordable Cremations. Randy was helpful and answered all my questions an I will recommend his services wholeheartedly. Two weeks ago my daughter passed away unexpectedly in Georgia. I requested her remains be sent to me so we could plan a service when the family could be together. Upon arrival we found the urn had been crushed due to poor packaging. I called Randy for advice. He requested I bring the urn to his office and he would handle everything. And so he did just that. He took care of everything. Thank you so much Randy.

    thumb Nicky Grande

    review rating 5  Sandra assisted me in the process of pre-planning for my parents' funerals. While this is certainly not an easy topic to discuss, Sandra made it painless. She addressed everything with ease, was not pushy, and was very informative. I highly recommend her!

    thumb Lyn Gildon

    review rating 5  Baldwin Brothers Cremation Service was recommenced to my husband and I two years ago by a friend. I must confess I wish we had made the arrangements then. As in most things, the price has increased. We decided to go to the luncheon at Norwoods recently. The session was very informative and Sandra answered every question that was asked. The best part is....no pressure to buy. Sandra called a few days later to follow up as she said she would. We scheduled an appointment and bought the package that was best for us. The best part was the balance after the down payment is spread over 24 months interest free. As a post script, the friends that recommended the package had to make use of it in March and everything went as smoothly as Sandra said it would. I would recommend taking advantage of the services sooner rather than later. Thanks Sandra Donihue.

    thumb MaryAnn Barry

    review rating 5  Gina P Whitehead was an exceptional representative of your establishment. Wefoundher to most helpful explaining our plan to us. We felt the price was reasonable and are very happy to have our plans in place. Thank you Gina

    thumb Eileen Cassidy

    review rating 5  I recently met with Baldwin Brothers planning counselor, Tina Whited to discuss my final arrangements. Tina was not only engaging and warm, she was very professional. She took the time to answer all of my questions. I couldn’t have asked for a more engaging and throughly knowledgeable representative. Tina made me feel as though I was her most important customer. I am so appreciative of her expertise.

    thumb Susan Pedine

    review rating 5  I meet with Suzanne yesterday concerning my wishes for when I pass. She showed me several options. My family will not have to make the decision. Suzanne was informative in answering my questions. I'm pleased with her service.

    thumb Betty Richmond

    review rating 5  Shelly O'Dell with Baldwin Brothers was absolutely the best. She came to the house and sat down with me during my most trying time and walked me through everything and helped out with any and all questions that I had. I couldn't have done any of this without her help. Thank you Shelly.

    thumb Donna Geising

    review rating 5  Sandra Donihue is a treasure. I had already been familiar with the kind of plans they offered, but she was able to explain the details impeccably. She answered every question and gave examples of additional situations I could relate to. I invited a friend of mine to our appointment and he is also buying a plan. I'm impressed with the variety and levels of service offered; there is something to fit everyone's budget and taste! Not only did I purchase a plan, but I would recommend this company to everyone.

    thumb Peggy Palmer

    review rating 5  I had a very unfortunate situation pertaining to my mother’s ashes, and Gladys Martinez was beyond helpful. This business is very reputable and honest and if the unfortunate circumstances arise where someone would need services from here I highly recommend. Thank you Gladys for your help in this very stressful time

    thumb Denis Laren

    review rating 5  Lisa was professional and yet pleasant at the same time. All questions were answered to our satisfaction and our decision to use the services offered by Lisa is a testament to her work. We not only feel like we were treated with the utmost respect, but we feel like we made a friend in the process.

    thumb Sandy Ausbrooks

    review rating 5  My neighbors did all the research on the various choices in this area and recommended Baldwin Brothers to me. I made a appointment to attend a luncheon. Karen Shirley made a very informational presentation at the luncheon, and I made an appointment for the next day. Karen was wonderful in answering all my questions and getting the paperwork done efficiently. I am very happy with my choice, and I would recommend seeing Karen Shirley to everyone! I know my niece is going to be happy that I have taken the time to set up my arrangements.

    thumb Nancy Brickley